The UX team at Kaiser Permanente is dedicated to enhancing patient and member experiences across all digital touch points. Our primary focus is on optimizing the usability and accessibility of healthcare applications and platforms, ensuring they meet the diverse needs of our users. We drive innovation in healthcare technology by applying rigorous user-centered design principles and fostering empathy-driven solutions that prioritize patient needs and preferences. Collaborating closely with cross-functional teams, we integrate seamless experiences within healthcare services to improve user satisfaction and engagement metrics through iterative design. Our commitment includes ensuring compliance with healthcare regulations while delivering intuitive digital solutions that empower healthcare providers with tools to streamline workflows and enhance patient care. We champion a culture of user advocacy and design excellence within Kaiser Permanente, continuously pushing boundaries to redefine healthcare experiences.